I’m June Hampton,
Complaints Handling and Management, Quality Measurement and Improvement, Cultural Change and Transformation, Leadership
Public and private sector
“Wow, how do you know all our names so quickly?” the question several participants have asked me
“What we learn becomes a part of who we are” Kathy R Jeffords
first career was chosen purely to use some ‘O’ levels I’d worked really hard to get, it didn’t work out! I discovered that to be motivated by work I had to do something that fitted with my character, values and beliefs. I became a nurse and worked my way up to Ward Sister. I loved working with people and helping them, the feedback was that I was good at it! I realised during this time that some of the harder times and journeys we make both equip and take us to a better place.
My hospital was closed and I became ‘displaced person’! That didn’t feel very special – but that cloud had a silver lining as I was found a temporary job in the Quality and Audit Team. It was here that I learnt to facilitate and present, the Training Manager taught me how to design transformational training programmes and I started to fly, assisted by a little fire walk with Antony Robbins! I rose through the ranks within the NHS designing and implementing Clinical Governance structures, tools and training along the way. The desire to live nearer to family caused a move to the Private sector of Healthcare and latterly the Independent sector, always in governance type leadership roles. It was during the Department of Health launch of the 2009 Complaints Regulations that I saw for the first time what looked like a huge board game and massive dice along with Akin Thomas from AKD. Following the usual business cases I purchased ‘Complaints Made Easy’, ‘Enhancing Customer Experience’ and ‘Risk Management Made Easy’ and became a licenced facilitator in all of them.
One day in my hotel room, exhausted and far from home, I saw a postcard with a drawing of a hamster wheel with a stick man running around the inside. The caption was ‘Are you a human being or a human doing?’ the answer screamed from somewhere deep inside of me. Five months later I left the corporate world and started my own portfolio career, joining AKD as the first part.
My values and beliefs align closely with those of AKD, there is brilliance in everyone and I want to provide the space, environment and stimulation for that brilliance to grow and shine. Over the years I have developed, implemented and honed skills and tools in customer experience, complaints management, investigation skills, quality improvement methodology and leadership which I am now sharing through all aspects of my portfolio career – and I love it!