Enhancing Customer Experience is an extremely flexible tool and can be used by all staff, from senior management to frontline teams, for 2 hours to a whole day, with content we will customise to fit your organisation. Teams are competing against each to be the first to get to the centre of the board, where customer experience becomes the core of your business! Teams progress by responding to questions, scenarios and case studies all based on customer experience. If teams respond well they move forward, but poor responses will lead to penalties. It’s important to remember that if a customer leaves you unhappy, there are consequences.