What could ’Becoming Customer-Obsessed’ look like?
Often, creating genuine, impactful change involves disrupting the established norms to stimulate new thinking. One way that we approach designing the bespoke change solutions that spark brilliance is to fuse our experience with our clients’ knowledge, expertise and aspirations to come up with something truly unconventional and exciting. When we were asked in 2023 by […]
Transforming the Complaints Experience – Leeds Teaching Hospitals NHS Trust
Leeds Teaching Hospitals NHS Trust employs a total of 18,000 staff delivering services across seven hospitals. In 2020, following an external review of their complaints handling, a number of improvements were identified as necessary. To address this, the Trust introduced a Complaints Improvement Plan (CIP), which concluded in March 2024. Our Role in the CIP […]
We’re all Yorkshire – a journey towards becoming customer obsessed
Owning and managing around 20,000 homes across the region; Yorkshire Housing is the biggest housing association in Yorkshire. They’re dedicated to making it possible for people to have a place they’re proud to call home, and they’re Yorkshire through and through. The Challenge In late 2023, they asked AKD Solutions to help them achieve a […]
Rainbow Wickets: The Inclusion Journey of the LGBTQ+ Community in Cricket – Embracing Diversity with Pride
by Marie Cartwright Cricket, renowned for its storied history and deep traditions, has experienced significant transformation over recent decades, paralleling broader societal movements towards diversity and inclusion. Once seen as a sport adhering strictly to conventional norms, cricket’s evolving relationship with the LGBTQ+ community signals a new era of acceptance and resilience, driven by courageous […]
Team Culture: Can you do culture via Zoom?
In a world where Zoom meetings and Slack messages have replaced hallway conversations, team culture is evolving faster than we can say ‘You’re on mute! Both during and following the pandemic it was amazing to see how many people demonstrated agility and the willingness to adapt to new work patterns. Across the workforce, we saw […]
Help shape the future of work with AKD Solutions at the CIPD Annual Conference 2024
We’re excited to be exhibiting at this year’s CIPD Annual Conference and Exhibition, the flagship event showcasing the most innovative ideas and the latest trends in the field of personnel and development. With Stimulating Brilliance at our core, CIPD has been a staple in the AKD calendar for years and this is an event that […]
Race and Disability: The Overlooked Identity
By Subrena Joseph As we continue to explore issues of racial justice, equality, and social inclusion, it is essential to highlight the intersectionality of race and disability. Black History Month provides an opportunity to reflect on not only the contributions of Black leaders and activists but also to spotlight those who face compounded discrimination—those who […]
The History of Black History Month
What is Black History Month, and why is it important? As we begin Black History Month this October, we are reminded of the significance of celebrating the diverse and rich legacy of black heritage. One of the questions that gets whispered around this time of year is ‘What is Black History Month?’ and ‘Why is Black […]
Stimulating Brilliance Through The Power of Conversation
Raising the Roof
