The aim of the programme is to support participants to have the competence and confidence to draft resolution-focused, evidence-based responses to complaints. By the end of the workshop participants will:
Understand what customers want from the complaints process and responses in particular
Understand that focusing on resolution leads to better responses
Develop the skills to construct a response that is resolution focused and evidence-based.
Understand how to present evidence in a response appropriately
This is a very practical workshop in which participants both discuss and practice techniques, working both individually and collectively.
“AKD Solutions always positively challenged us to think bigger and think differently, that is why we continue to work with them and have such a strong partnership. We always receive exceptional service from the team and the training solutions we create together never fail to win awards…… a great combination that always delivers a win win outcome!”
AKD Solutions (AKD) is an international organisational change consultancy whose purpose is to stimulate brilliance.