AKD Solutions Ltd - Privacy Notice 

Our contact details

AKD Solutions Ltd 

Address: Unit 4, Daisy Business Park, 19-35 Sylvan Grove, London 
SE15 1PD 

Phone Number: T: +44 (0)345 034 1105 
E-mail: info@akdsolutions.com 

The type of personal information we collect.  

We currently collect and process the following information during the course of our business activities with external customers and clients: 

• Personal identifiers, job titles and organisation, telephone and email contact details and characteristics. 

In specific circumstances and in line with requirements of the service we will also collect additional information including: 

• personal data revealing racial or ethnic origin; religious or philosophical beliefs; data concerning health; a person’s sex life; or sexual orientation.  

How do we get personal information and why do we have it 

Some of the personal information we process is provided to us directly by individuals for one of the following reasons: 

• Design and delivery of learning programmes 
• administration of courses (registers, course materials, feedback) 
• direct marketing of similar products and services 
• when you contact us via our website or visit us at an event / exhibition 

We also receive personal information indirectly, from the following sources in the following scenarios: 

• from organisations on behalf of their staff for the administration of training courses or other commissioned services.  

Sharing of Personal Data 

We use external data processors to deliver some of our services and therefore share specific information with them as necessary, these include: 

• Coursecheck – delivery of feedback / surveys 
• Mailchimp – delivery of marketing campaigns  
• Really Simple Systems – delivery of marketing campaigns 
• Goodcore 
• Amazon AWS 

• Microsoft Office 365 

Cookies  

We use cookies, and similar technologies to collect data when you visit our websites. We collect this data from the devices (including mobile devices) that you use to visit the sites. The data collected includes the following usage- and device-related information: 

Necessary cookies for: 

• processing credit card transactions, as appropriate. 

• Visitor browsing security. 
• Device information allowing the website to be formatted accordingly. 

Non-essential cookies, which require your Consent for: 

• Location data, including your general location data (e.g., IP address) and the precise location data of your mobile device.  

 Statistic cookies which help us to understand how visitors interact with our websites by collecting and reporting information anonymously. 

The lawful bases that we rely on for the above activities are:  

1. Your consent – marketing including via our Data Processors. 

You are able to remove your consent at any time. You can do this by contacting info@akdsolutions.com 

(b) We have a contractual obligation – delivery of commissioned courses / services 

(f) We have a legitimate interest – to better understand our clients and service improvement including via Data Processors 

How we store your personal information  

Your information is securely stored using innovative applications and, intelligent cloud services, managed with world-class security and stored within the UK or EEA.  

We keep all categories of personal data for no longer is necessary for the purpose and in most cases, this will be for a maximum of 2 years following the end of our engagement with the client. We will then dispose your information by secure and permanent electronic destruction. 

Your data protection rights. 

Under data protection law, you have rights including: 

Your right of access – You have the right to ask us for copies of your personal information.  

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.  

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at info@akdsolutions.com if you wish to make a request. Please note that the applicable rights will differ depending on the lawful basis that we have relied upon.  

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at: info@akdsolutions.com 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 
ICO website: https://www.ico.org.uk