The Complaints Experience journey is shifting from response to resolution. . Refocussing attention and energy transforms the Complaints Experience. It requires a different culture, mindset and systems.
Customer experience is increasingly a differentiator, and those who genuinely comprehend this will have the edge. We work with clients to create learning experiences that help the workforce to own the customer experience.
Organisations develop in one of two ways, by default or by design. We have a unique model called Disruptive Learning. It’s unconventional but provides opportunities to shape your organisation’s future.
We are a leading research and development consultancy. We provide you with qualitative and quantitative research solutions. Our 360 approach to research projects is what sets us apart. We work with you to define hypotheses, source demographic to analyse data.
We offer a unique package in which your team is observed and assessed as they undertake the escape room. Post escape room a detailed debrief is undertaken to identify key roles and experiences. which explores how the escape room aligns to the work experience.